terms
1. Order
a. All orders placed via the blindframe.com Internet shop are binding. By placing an order the Customer confirms that they are familiar with the below-mentioned terms and conditions as well as the Complaints Procedure Code, and that they agree to them.
b. An Internet order is a proposal for a purchase contract. A purchase order originates on the collection of the goods ordered by the Customer.
c. The place for the delivery of the goods is the address stated by the customer in the order form.
d. Ownership right to the goods is transferred to the Customer on condition of the payment of the purchase price and the collection.
e. By filling out an order form within the blindframe.com Internet shop, the Customer gives the Seller their consent to gather and archive personal data of the Customer and their purchases.
f. Receiving and sending off an order is confirmed to the Customer via an information email sent to the given email address.
g. Prices and Discounts – All prices, including special ones, are given VAT inclusive, and are valid until further notice.
h. Cancellation of an order – An order may be cancelled via email within 24 hours of your order submission. A cancellation e-mail should comprise the number of the order and your contact details.
2. Complaints and guarantee on goods
Complaints will be processed in accordance with the Complaints Procedure Code of the blindframe.com Internet shop and the legal system valid in the CR.
3. Payment conditions
The goods ordered in our Internet shop may be paid for as follows:
cash on delivery (fastest and most secure method)
bank transfer to our account (necessary to pay in advance, the order is dispatched after the amount has been credited to our account)
via the e-banka payment interface
All goods are delivered together with an invoice. In the event of an order cancellation on our part, the money is sent back by return to the account number from which it was previously remitted – unless a different agreement is reached.
4. Withdrawal from the purchase contract (return of goods)
An Internet order is a distance-concluded contract. The Buyer is authorized, in accordance with the Civil Code No.367/2000, to withdraw from the contract within 14 days of the collection of the goods. If the Customer decides to do this, they must send back the goods undamaged, without any signs of use or wear and tear, and in the original packaging within the stated period (what’s relevant is the dispatch date). After receiving the goods back, the Seller shall send back by return the corresponding amount to the Customer via a previously agreed method.
5. Closing Provisions
a. These terms and conditions are valid in accordance with the wording stated on the Internet pages of www.BlindFrame.com, on the day of sending off an electronic order by the Customer.
b. By sending off an electronic order, the Customer agrees without any reservations to all provisions of the terms and conditions according to the wording valid on the day of sending off the order.
complaints
The Complaints Procedure Code contains customer information on the procedure in filing a complaint on goods purchased at the BlindFrame.com Internet shop.
1. General Conditions for a complaint
The Customer’s obligations
The Customer is obliged to check the delivered goods, and in the event of a defect, to inform us about the discovered defect as soon as possible.
On filing a complaint, please state the following:
- the order number (it is sent in the order confirmation by e-mail)
- submit a document on the purchase of the goods (invoice)
- a detailed description of the defect
The Seller’s obligations
The Seller shall resolve on the complaint within 5 workdays at the latest, and shall contact the Customer by electronic mail or telephone unless a different agreement is reached with the Customer.
The complaint shall be processed as soon as possible within one month at the latest of the day of filing that complaint unless the Customer and Seller reach a different agreement.
2. Complaints, filed within the guarantee period
a. General Provisions
This Complaints Procedure Code has been processed in accordance with the Civil Code, and relates to goods, the complaint of which, has been filed within the guarantee period.
An invoice is attached to all goods, and may serve as the certificate of guarantee as well. The Customer confirms their consent to the guarantee conditions by collecting the goods. If the goods are not collected in person, the collection of the goods shall be the moment when the goods are collected by the forwarder.
If the Customer finds any discrepancy between the ordered goods and the actually delivered goods (in terms of a type or quantity), they are obliged to immediately (within 72 hours at the latest) report this in writing to the address of the Merchant who issued the invoice. If they do not do this, they take the risk of their potential complaint, possibly made later, not being allowed.
b. Guarantee conditions
The length of the guarantee is two years. The guarantee comes into effect on the day of the collection of the product by the Customer, and is extended by the period during which the product was subject to repair under guarantee. In the event of a replacement, the guarantee period is not extended.
If the goods are damaged while being transported, the damaged goods are replaced with new goods within 5 workdays of a successful settlement of the complaint with the forwarder.
The Seller is responsible for all defects in a product which exist on the collection by the Customer or which will come into existence within the guarantee period.
The right to exercise the guarantee shall cease to exist in the following cases (of/if):
- damage to the goods during an unprofessional installation, handling or use which are in conflict with the user manual.
- the goods have been damaged by the elements
c. Complaints conditions
Complaints processed by contact.
d. Closing provisions
This Complaints Procedure Code becomes effective as of April 1st, 2006. Changes in the Complaints Procedure Code reserved.
